RIGHT OF WITHDRAWAL / RETURN
pursuant to Legislative Decree No. 206/2005 (and subsequent updates) It is possible to exercise the right of give back a purchase by writing an email to email@example.com the intention of not wanting to retain one or more items purchased and requesting a refund or change with another item. The communication of give back a purchase must take place no later than 14 (fourteen) calendar days from receipt of the goods and confirmed within 48 hours by sending an email to firstname.lastname@example.org.
At this point the buyer can send the product to the following address. by courier transportation costs at his own expense, at the following address
Via Dardanoni 9/D
20134 Milano (ITALY)
The product must be returned in the same condition in which it was received, therefore complete with any packaging, seals, labels, various accessories supplied. In the absence of what is indicated, we reserve the right to charge the buyer a penalty ranging from 60 to 80% of the value of the product purchased. For more information on return rules, see the Returns Policy section.
Lazycrab will repay the cost of the returned product pursuant within 14 (fourteen) calendar days from receipt of the return. The return will be made with a credit card refund if the original payment was received by credit card, and by bank transfer in all other cases. The transport costs, if the refund of the reimbursement is less than 100.00 Euro, therefore no longer inclusive of the free transport promotion, are withheld from the total and calculated at the time.
How to Request a Return
The intention or the need to request a return must in any case be reported to Lazycrab, in written form to email@example.com.
You will receive within a very short time an answer with acceptance or refusal, depending on the case, together with clear instructions for making the return. No returns will be accepted unless previously authorized by www.lazycrab.it of the Chiara Ronchi company in writing.
Requirements to obtain a replacement product or refund
All returned products must retain the characteristics they had at the time of purchase, therefore they must be in "like new" condition and ready to be resold. All the original seals, labels, tags, boxes or envelopes must be kept intact. In the absence of this important requirement the product will be considered "used" and will then be returned to the sender with a charge for transport costs or withheld with a penalty that will vary from 60% to 80% of the purchase value based on the arrival conditions of the returned product.
Transportation Costs for Returns
The transport costs for a return are charged to the customer.
If, following a return made for the Right of Withdrawal (requested on an order with Free Transport) the net residual value of the order is less than Euro 100.00 (useful threshold for free shipping), the transport costs will be charged back to the buyer previously given as a gift. All returns, even those with expenses borne by lazycrab, travel at the risk of the purchaser, who is fully responsible for any damage to the products during transport.
Pay conveniently and instantly with your credit card using the most used and secure gateway in the world: PAYPAL. you can pay even if you don't have a PayPal account: enter your data safely and the payment will reach us instantly, allowing us to ship your purchases on the same day. Payment by credit card does not involve any additional cost.
Receive the data necessary to make the transfer at the end of the order and also through the email together with the order confirmation. On average the transfers will be in currency within 36/48 hours from the effected. Your purchase will be shipped immediately after the actual crediting of the amount. Payment by bank transfer does not involve any additional cost to the following IBAN
Chiara Ronchi (NOT the name of the label Lazycrab)
Purchases made on www.lazycrab.it are governed by the Italian law on distance selling (Legislative Decree No. 185 of 22 / 05/1999). All prices shown on the site are inclusive of VAT. All products displayed on the site are intended to be available for immediate delivery, unless otherwise explicitly stated. In case of momentary exhaustion or delay of a product, the buyer will be promptly notified by email or telephone. However the company Chiara Ronchi reserves the right not to complete the order without assuming any responsibility and without resulting from this any obligation of compensation towards the buyer. The purchase contract is considered confirmed by the buyer at the time of the conclusion of the purchase procedure on the web. However, the contract is concluded for the Chiara Ronchi company, only when the shipment took place and was notified to the customer with a specific confirmation email. Anything not specified is governed by Legislative Decree n. 185 of 22/05/1999 which regulates the matter of distance contracts, that is carried out outside the commercial premises.
GRAPHIC REPRESENTATION OF PRODUCTS
The graphic representation of the products (images, technical data and descriptions) is made for the sole purpose of illustrating the product and is purely indicative. The products may therefore differ from what is shown on the video for obvious reasons of color setting of the screen (eg the color tone of an item of clothing). The images displayed are - in most cases - provided by the manufacturers, and in this regard we inform you that some products may differ from the graphic representation due to changes made by the manufacturer himself, therefore www.lazycrab.it of the Chiara Ronchi company, assumes no responsibility if such changes do not change the functionality and intended use of a product (eg a different color Logo, or a different print or placed in a different site).The primary commitment of www.lazycrab.it of the Chiara Ronchi company is therefore to provide original products, officially imported and covered by an Official Manufacturer Warranty.
PRIVACY AND TREATMENT PF PERSONAL DATA
The design of the Site, the text, the figures, the selection and arrangement of the same and all the software compilations, the source code, the software itself (including the applets) and all other material on the site are protected by the copyright of www.lazycrab.it of the Chiara Ronchi company, of its suppliers. All rights reserved.Permission is granted to make an electronic copy or to print in hard copy portions of the site for the sole purpose of placing an order using the site as a shopping resource. Any other use of the material published on the site, including reproduction for purposes other than those stated above, modification, distribution, republication without the prior written consent of www.lazycrab.it of the Chiara Ronchi company, is strictly prohibited.
A defect of conformity is defined a verifiable defect at the time of receipt of the product and in any case visible before the use of the same www.lazycrab.it of the company Chiara Ronchi offers direct guarantee against defects of conformity and ensures immediate replacement of the "non-compliant" product. For all other cases, the Manufacturer Warranty is valid.
Examples of lack of conformity:
-receipt of a damaged product during transport
-products that do not comply with the one indicated by the manufacturer
-receipt of a new product with visible defect before use
DISCOVERY OF A PRODUCTION DEFECT AND RETURN PROCEDURE
The buyer must report to www.lazycrab.it of the Chiara Ronchi company, any problem and/or alleged defect within 60 days of its discovery, requesting the return of the product concerned writing an email to firstname.lastname@example.org.